Frequently Asked Questions
Everything you need to know about your Cult Gaia experience.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that sale items marked as 'Final Sale' cannot be returned or exchanged.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location, generally ranging from 7-14 business days depending on customs processing.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Afterpay for interest-free installments.
Are your products handmade?
Many of our iconic pieces, including our signature bamboo bags, are handcrafted by skilled artisans. Because of this, slight variations in color and texture may occur, making each piece unique.